Need Help?
Find answers to our most frequently asked questions.
Tracking & Delivery
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
What courier do you use for shipping?
We use selected courier partners depending on the delivery location and service availability.
How long is the delivery?
Delivery usually takes between 2–5 working days, depending on your location.
Why does my order take longer than usual to arrive?
Delays may occur due to courier congestion, public holidays, weather conditions, or an incorrect delivery address.
Can I choose a different shipping courier?
Courier selection may not be available for every order. Please contact our support team before placing your order.
Can I amend my address after placing an order?
Please contact us as soon as possible. Address changes may not be possible once the order has been processed or shipped.
Warranty Claim
How do I make a warranty claim?
Please email our support team at
support@jovileather.com
with your order number, photos, and a description of the issue.
Can I make a claim through DM or Messenger?
For proper documentation and faster processing, warranty claims should be submitted through email.
What is covered under warranty?
Warranty coverage includes major manufacturing defects in materials or workmanship and hardware issues caused by natural causes.
What is not covered under warranty?
Normal wear and tear, discolouration, minor scratches, misuse, and natural irregularities in leather are not covered.
How is shipping arranged for warranty claims?
Our support team will advise you on the return and shipping arrangements after reviewing your claim.
When will I receive a reply?
Our support team will usually respond within 5 working days.
Returns & Exchanges
What is your return policy?
Faulty or incorrect items must be reported within 10 days of receiving the order for replacement consideration.
Can I return an item because I changed my mind?
Returns or exchanges are not accepted for change of mind, colour preference, or dissatisfaction with the colour shown on screen.
Can I change my item after placing an order?
Item changes may be possible if the order has not been processed. Any price difference will need to be settled accordingly.
Can the product colour look different from the website?
Product colours may vary slightly depending on lighting, photography, screen settings, and the natural characteristics of the material.
Are sale and clearance items returnable?
Sale, clearance, and defect-sale items are not eligible for return or exchange.
Corporate Gifting
Do you offer corporate or bulk orders?
Yes. We offer corporate gifting and bulk orders with selected personalisation and packaging options.
What is the minimum order quantity?
The minimum order quantity for corporate gifting is 10 pieces.
Is shipping included for bulk orders?
Complimentary shipping may be available for qualifying bulk orders. Please contact our team for confirmation.
Can I add name engraving or personalisation?
Selected corporate orders may include complimentary name engraving or personalisation.
Can I request gift packaging?
Yes. Gift packaging, ribbon, and optional message cards may be available upon request.